DuPont Powder Coatings Inc. is one of the world’s leading suppliers of technologically sophisticated and ecologically advanced powder coatings systems.  DuPont Powder Coatings USA was the first company to introduce hybrids and TGIC Polyester technologies to the United States. DuPont currently maintains inventory for more than 120 stock products and over 500 special custom-formulated powder coatings.

Business Challenges

Outside sales representatives are responsible for maintaining a sufficient supply of customer special custom-formulated products. This involves knowing when to re-manufacture the product to meet customer demand requirements.  With over 50 sales representatives without any direct connection to corporate systems, this process was completely manual. By applying a just-in-time approach to manage the customer specific supply chain, DuPont Powder Coatings realized
3 million dollars in inventory savings.

“We have reduced our finished goods inventory for customer specific special stock by 3 million dollars without compromising on our commitment to deliver Perfect Orders to our customers.”


– Bill Rising, Chief Financial Officer, DuPont Powder Coatings

An-ser© Solution

Provides an event driven notification solution.  Real-time notifications are sent to outside sales staff when a customer specific product reaches re-order stock levels defined by DuPont.  Notifications are sent directly to the sales representatives and production controller’s mobile device allowing proactive supply chain management decisions.

DuPont’s supply chain for customer specific products has now transformed into a fully proactive sales-to-production process that substantially reduces manufacturing and inventory costs while improving service to their customers.

“Using An-ser© has allowed our company the ability to setup notifications to wireless devices with ease. We are already reviewing new initiatives using An-ser©. The event driven alerts provide a tool for proactive management for a change.”


– June Parker, Mgr. Information Systems, DuPont Powder Coatings