> 1.0B

Annual Revenue

100%

Continuous Warehouse Operations

Industry

Retail

Headquarters

Toronto, Ontario

Products & Services

Books, Toys, Home & Gifts

Employees

7,000 +

Solutions

An-ser© platform, SAP ERP & EWM, Bastion Exacta

Background

⊲ A Canadian retail leader that continues to buck industry trends by focusing on store transformation with increased product selection.

⊲ Integration of a new DCV with automated warehouse operations is key to omni-channel success with expanded supplier base.

Challenge

⊲ Automated warehouse operations were being disrupted by process and system integration failures.

⊲ Failures are often unnoticed, causing orders and warehouse pick/pack flow to get out of sync, causing extensive rework.

⊲ Ensure smooth warehouse operations to meet peak seasonal shopping demands.

Solution

⊲ An-ser© monitors both SAP and WMS for order discrepancies and automatically reprocesses missing transactions in sequence.

⊲ Exception reporting and alerts are raised for out of sync transactions or when system integration failures occur.

⊲ Critical interfaces are monitored and automatically restarted when integration between system are determined to be “unavailable”.

Benefits

⊲ Eliminated risk of critical system interface failures ensures continuous warehouse operations.

⊲ No disruption to pick/pack operations and removal of manual order rework.

⊲ Guaranteed data consistency between SAP orders and automated warehouse management system.