EUR 2.1B

Global Revenue

10%

Growth in Digital Solutions

0

Credit Card Production Outages

Industry

Financial Services

Headquarters

Markham, Ontario

Products & Services

Cash, Card and Digital Payment

Employees

11,700

Solutions

An-ser© platform, UX & Custom Portal

Background

⊲ Our client develops, manufactures, and markets innovative products and secure payment solutions for major banks.

⊲ Anyone who pays by cash, credit card or smartphone is likely to be using our client’s technologies.

Challenge

 Securely monitor credit card production, providing end-to-end visibility, to identify and resolve any disruption to time-sensitive work in process.

 Ensure timing and synchronization of change requests do not impact finished product delivery commitments.

Solution

⊲ An-ser© tracks all orders from request to delivery, managing secure and time-sensitive production changes.

⊲ The modernization and launch of a brand new portal allows oversight throughout the process for major banks.

⊲ A shift from paper-based to digital content delivery is under evaluation based on this new platform.

Benefits

⊲ Visual dashboard provides end-to-end visibility of production process ensures SLAs are met or exceeded.

⊲ Modernized digital processes provide competitive advantage for customer retention and attraction.

⊲ Strengthened customer relationships, restoring confidence and satisfaction.

⊲ Digital content delivery significantly improves production throughput and lowers inventory costs.