Sales increase and customer satisfaction are final goals of the whole company’s Supply Chain processes. As the closest to a customer link of the Supply Chain, sales department uses all applicable corporate IT solutions and tools to bring the customer satisfaction to the highest possible level. Integrating the sales-related data, bringing visibility to processes, enhancing and improving communication workflows and reporting Xagent may considerably improve sales process with minimum of additional efforts enhancing a functionality of existing ERP, SCM, CRM and other systems which are already in place.

Implementation of Xagent in sales department may bring concrete financial results which include but are not limited to the following:

• reduction of potential losses caused by lost customer by contributing to customer satisfaction improvement
• sales increase by bringing in new customers
• reduction of sales department costs by enhancing employees productivity
• Improve customer satisfaction, causing a reduction in customer loss
• Increase sales by attracting new customers
• Reduce costs by enhancing employee productivity

Proactive Monitoring & Alerting

• Customer account blocked / changed / created
• Essential customer master records changes
• Goods availability and stock control: ATP checks, material stock amounts, material / service consumption planning
• Blocked / obsolete materials notification
• Rush and special orders notification
• Customer contract is due to renewal
• Price control: customer conditions change / is due to change, critical material price changes, price set to expire, purchased amount is eligible for a price discount
• Customer turnover increased, decreased, amount reached a certain level
• Customer orders processing: incomplete, suck orders, backorders
• Customer credit control: open items, bills due to pay, credit limit about to exceed
• Complaints: registered complaint current status, stuck complaints
• Special delivery / shipment / transportation status notifications

Positive Communication

• Customer sales order processing status: in process, complete, shipped.
• Customers notification triggered by a certain event: customers turnover, eligibility for a price discount, special offers, birthday, cooperation anniversary
• Orders with special materials status: material ordered, available amount, in shipment,  available on stock,
• Dashboard: customers / materials / sales orders : reporting, analysis by sales reps, sales regions, reporting visualisation

Integration

• Advanced shipment notice (ASN) integration via XML
• Internal sales- and customers-related data collection from company systems: ERP, CRM, Financial and accounting systems

Mobile and Workflow

• Sales workflow procedure: SO creation, confirmation, status, backorders processing stages, sales orders issue processing, escalation procedure
• Sales order creation on customer site
• ATP check on customer site
• Critical events / reporting to mobile devices.