Being responsible for the company’s business and technical information flows, IT departments require efficient tools to identify, prevent, detect and fix problems that might occur in any system, service or process before these problems impact the company's operational performance.

Xagent Alerts© provides a cost effective solution which incorporates easy and convenient tools for proactive problem management for the entire IT environment.

Implementation of Xagent Alerts© in your IT department can bring concrete financial results which include but are not limited to the following:

• Reduce losses caused by system downtime
• Reduce losses caused by application downtime
• Prevent losses by monitoring mission-critical processes and notifying the appropriate persons when problems occur in time to quickly resolve the problem
• Reduce IT costs by resolving technical and security problems from their onset
• Reduce the Total Cost of Ownership of IT systems by simplifying integration with other applications, as well as data exchange
• Prevent physical and environmental damage to IT systems by notifying the appropriate persons
• Enhance compliance with Information Security Management Standards, such as ISO/IEC 17799
• Reduce IT costs by automating routine tasks
• Prevent losses caused by potential fraud by notifying the appropriate persons when logical security violations occur
• Provide additional service to the entire organization without adding additional staff (do more with less)

Proactive Monitoring and Alerting

• Monitoring for errors, delays, issues, non activities of physical systems and/or application services including:
  • Applications
  • Databases
  • Web
  • Servers
  • Services
  • FTP Sites
  • Call Center / Phone Logs
  • Access Control
  • EDI transactions and failures
  • Background jobs and automated activities
  • Email System Status
  • Interfaces between multiple applications
• Optimally having Xagent Alerts automatically fix problems when they are detected. 

Positive Communication

• Utilize Xagent Alerts© to send out positive/automated messaging to let everyone in your organization know what is happening.  Examples can be any of the following:
  • When Scheduled jobs are completed
  • When EDI processes reach a specific status
  • When a process was automatically restarted by Xagent Alerts©
  • When a web order was accepted
  • When a server's load has reached a capacity threshold 

Integration

• Utilize Xagent Alerts© to automate and monitor the integration between systems and applications to ensure optimal operational efficiency.
  • When an EDI order has been sent; ensure all activities are automated and processed through all application systems.
  • When information is communicated between two applications; ensure all information is correct and reconciled.
  • When a file is placed in a directory or FTP site; automatically process the file and archive it for future reference.
  • When an application is reporting a problem within its event logs; automatically detect and trigger action on the error. 

Mobile and Workflow

• Mobile enable your IT workforce allowing them the ability to resolve problems while away from their desk.  Xagent Alerts© allows a flexible/secure mobile workflow environment to enable any function to be managed remotely.  Examples of usage are the following:
  • When a alert is sent indicating a server or application has stopped working; the IT professional is able to restart the process or initiate a backup procedure to resolve the problem.
  • When an IT approval is required in order to complete a business/IT workflow; the IT professional is able to approve/deny the request via a mobile device.